Privacy Policy

Last Updated: [DD/MM/YYYY]

At Ojasvana Ayurveda, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ojasvana.in/ ("Website") or make a purchase from us. By using our Website, you consent to the practices described in this policy.

1. Who We Are

This Website is owned and operated by [Legal Business/Company Name], operating under the brand name Ojasvana Ayurveda.

📍 Sarabha Nagar, Ludhiana, Punjab – 141001, India 📧 sales@infoojasvana.com 📞 +91 99156 32981

2. Information We Collect

We may collect the following types of information when you interact with our Website:

a. Information You Provide to Us

  • Name, email address, phone number, shipping/billing address
  • Account login details (if you create an account)
  • Order history and purchase details
  • Payment information (processed securely via our payment gateway partners — we do not store your full card/UPI details on our servers)
  • Communications with us (emails, WhatsApp, contact forms, reviews)

b. Information Collected Automatically

  • IP address, browser type, device information
  • Pages visited, time spent on site, referring website
  • Cookies and similar tracking technologies (see Section 5)

c. Information from Third Parties

  • Information from payment processors, shipping/courier partners, and marketing platforms [e.g., Meta/Facebook Ads, Google Analytics — confirm which tools are actually used]

3. How We Use Your Information

We use the information we collect to:

  • Process, confirm, and deliver your orders
  • Communicate with you about your orders, offers, and updates
  • Provide customer support and respond to your queries
  • Improve our Website, products, and overall shopping experience
  • Send you promotional emails/SMS/WhatsApp messages (only if you have opted in)
  • Detect and prevent fraud, unauthorized transactions, and misuse of our Website
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only with:

  • Shipping & logistics partners — to deliver your orders
  • Payment gateway providers — to securely process payments
  • Shopify (our e-commerce platform provider) — to operate and host our Website
  • Marketing/analytics partners [e.g., Meta Ads, Google Ads — confirm] — to run advertisements and analyze Website performance
  • Legal or regulatory authorities — when required by law, court order, or to protect our rights

All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.

5. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to:

  • Keep items in your cart
  • Remember your preferences and login details
  • Understand how visitors use our Website (analytics)
  • Show you relevant ads on other platforms (retargeting)

You can control or disable cookies through your browser settings; however, this may affect certain features of the Website (e.g., cart functionality).

6. Data Security

We implement reasonable technical and organizational security measures — including SSL encryption at checkout — to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for order processing, legal, accounting, or reporting requirements — typically for [X] years from your last interaction with us, unless a longer retention period is required by law.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications at any time (via the "unsubscribe" link in our emails or by contacting us directly)
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at sales@infoojasvana.com.

9. Children's Privacy

Our Website and products are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. Third-Party Links

Our Website may contain links to third-party websites (e.g., Instagram, Facebook). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are provided below:

Name: [Grievance Officer Name] Designation: [Designation] 📧 [Grievance Email — can be same as sales@infoojasvana.com] 📍 Sarabha Nagar, Ludhiana, Punjab – 141001, India

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Ojasvana Ayurveda 📍 Sarabha Nagar, Ludhiana, Punjab – 141001 📧 sales@infoojasvana.com 📞 +91 99156 32981