Return & Refund Policy

Last Updated: [DD/MM/YYYY]

At Ojasvana Ayurveda, every product is formulated with care and shipped to you in perfect condition. We want you to love your Ayurvedic ritual — but we also understand that sometimes things don't go as planned. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns only in the following cases:

  • The product received is damaged, broken, or leaking during transit.
  • You received the wrong product (different from what you ordered).
  • The product is defective or has a manufacturing issue.
  • The seal/packaging was tampered with before delivery.

Return requests must be raised within [X] days of the delivery date. Requests made after this period will not be accepted.

2. Non-Returnable Items

Because our products are personal care, skincare, haircare, and wellness items, the following cannot be returned or exchanged once delivered, for hygiene and safety reasons:

  • Products that have been opened, used, or have a broken seal
  • Oils, creams, powders, face mists, and other consumable/perishable items once unsealed
  • Products purchased during sale, clearance, or with promotional discounts ([confirm if applicable])
  • Gift cards / vouchers
  • Products without original packaging, labels, or invoice

Note: Since Ojasvana products are Ayurvedic and personal-use in nature, we generally do not offer returns for "change of mind" or reactions from individual skin/hair type. We recommend checking the ingredient list on the product page before ordering.

3. How to Request a Return

  1. Email us at sales@infoojasvana.com or call/WhatsApp us at +91 99156 32981 within [X] days of delivery.
  2. Share your Order Number, unboxing photos/video of the product showing the issue (damaged/wrong/defective item), and a brief description of the problem.
  3. Our team will review your request within [X] business days and confirm if it qualifies for a return, replacement, or refund.
  4. Once approved, we will share the return instructions and address for shipping the product back (if required).

4. Return Shipping

  • If the product is damaged, defective, or incorrect due to our error, Ojasvana will bear the return shipping cost ([confirm — or state customer bears cost]).
  • For approved returns, please pack the product securely in its original packaging to avoid further damage in transit.
  • We recommend using a trackable courier service. Ojasvana is not responsible for items lost in transit during the return shipment.

5. Refunds

Once your returned product is received and inspected, we will notify you via email/SMS about the approval or rejection of your refund.

  • If approved, your refund will be processed within [X] business days.
  • Refunds will be credited to your original payment method (UPI/Card/Net Banking/Wallet). For Cash on Delivery orders, refunds will be processed via bank transfer/UPI, and we will collect your bank details separately.
  • Please allow [X]–[X] business days for the refund to reflect in your account, depending on your bank or payment provider.

We also offer the option of a free replacement instead of a refund for damaged/defective/wrong items, if preferred.

6. Order Cancellations

  • Orders can be cancelled within [X] hours of placing the order, as long as it has not been shipped/dispatched.
  • Once an order is shipped, it cannot be cancelled, but you may raise a return request after delivery if it meets our eligibility criteria.
  • To cancel an order, contact us immediately at sales@infoojasvana.com or +91 99156 32981 with your Order Number.

7. Exchanges

We currently offer exchanges only in cases of:

  • Wrong product delivered
  • Defective/damaged product received

([confirm if size/variant exchanges are offered])

To request an exchange, please follow the same process as returns (Section 3).

8. Damaged or Defective Items

If your product arrives damaged, broken, or defective:

  • Please do not use the product.
  • Contact us within [X] days of delivery with photos/video proof of the damage, along with the outer packaging/shipping box.
  • We will arrange a free replacement or full refund, as per your preference, once verified.

9. Need Help?

For any questions about your return, refund, or order, feel free to reach out to us:

Ojasvana Ayurveda 📍 Sarabha Nagar, Ludhiana, Punjab – 141001 📧 sales@infoojasvana.com 📞 +91 99156 32981

Our team is happy to assist you with your Ayurvedic self-care journey.