Shipping Policy

Last Updated: [DD/MM/YYYY]

At Ojasvana Ayurveda, we work hard to get your Ayurvedic essentials to you safely and on time. Please read our Shipping Policy below to understand how we process, pack, and deliver your orders.

1. Order Processing Time

  • All orders are processed within [X] business days of order confirmation and payment realization.
  • Orders are not shipped or delivered on Sundays or public holidays.
  • During sale periods, promotional campaigns, or high order volumes, processing may take an additional [X] business days.
  • You will receive an email/SMS confirmation with your tracking details once your order has been shipped.

2. Shipping Charges

  • Free shipping is available on all prepaid orders above ₹999.
  • For orders below ₹999, a flat shipping fee of ₹[X] will be applied at checkout.
  • Shipping charges (if any) are calculated and displayed at checkout before you complete your purchase.
  • [Confirm if Cash on Delivery (COD) orders carry an additional COD handling fee.]

3. Delivery Timelines

  • Estimated delivery time is [X]–[X] business days from the date of dispatch, depending on your location.
  • Metro cities typically receive orders faster than remote or rural areas.
  • Delivery timelines are estimates provided by our courier partners and are not guaranteed. Delays may occur due to weather conditions, regional restrictions, courier backlogs, natural disasters, or other circumstances beyond our control.
  • We currently ship to serviceable pin codes across India only. [Confirm if international shipping is offered; if yes, add timelines/charges separately.]

4. Shipping Partners

We partner with reputed courier and logistics companies, including [Courier Partner Name(s), e.g., Delhivery, Bluedart, Shiprocket, etc.], to ensure safe and timely delivery of your orders.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email/SMS/WhatsApp.
  • You can also track your order status by visiting our Track Your Order page.
  • If you face any issues tracking your order, please contact us at sales@infoojasvana.com or +91 99156 32981.

6. Undelivered / Failed Delivery Attempts

  • Our courier partners typically make [X] delivery attempts before returning the package to us.
  • Please ensure someone is available at the delivery address, and that your contact number and address are accurate at the time of ordering.
  • If a package is returned to us due to an incorrect address, unavailability of the recipient, or refusal to accept delivery, we will contact you to arrange re-shipping. Additional shipping charges may apply for re-delivery.

7. Change of Delivery Address

  • If you need to change your shipping address, please contact us within [X] hours of placing the order, before it has been dispatched.
  • Once an order is shipped, we are unable to modify the delivery address.

8. Damaged or Lost Shipments

  • We take utmost care in packaging our products to prevent damage during transit.
  • If your order arrives damaged or is lost in transit, please refer to our Return & Refund Policy for the steps to raise a claim.
  • Please inspect your package upon delivery and report any visible damage to the outer packaging to our team within [X] days of delivery, along with photos/videos as proof.

9. Order Confirmation & Communication

All shipping updates, including order confirmation, dispatch, and delivery notifications, will be sent to the email address and phone number provided at checkout. Please ensure your contact details are accurate to avoid delivery issues.

10. Contact Us

For any questions regarding shipping, delivery, or your order status, please reach out to us:

Ojasvana Ayurveda 📍 Sarabha Nagar, Ludhiana, Punjab – 141001 📧 sales@infoojasvana.com 📞 +91 99156 32981